Privacy Policy

Last updated: 4 September 2026

1. Introduction

ODCAPTS ISO Certifications Services, operating under the brand name CertifyBusiness ("we", "us", or "our"), is committed to protecting the privacy of individuals who visit our website at certifybusiness.com, submit enquiries, or engage our ISO certification training, assessment, and certification services.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

2.1 Information you provide

• Enquiry & contact forms: name, email address, phone number, company name, industry, company size, and the ISO standards you are interested in.
• Email & phone communications: content of emails, call notes, and WhatsApp messages exchanged with our team.
• Service engagement: company details, employee information, and documentation provided during ISO training, assessment, and certification engagements.

2.2 Information collected automatically

• Usage data: IP address, browser type, operating system, referring URL, pages visited, and time spent on our website.
• Cookies: we use essential cookies to ensure the website functions correctly. We do not use third-party advertising cookies. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for ISO certification services.
• Deliver ISO training, assessment, and certification services you have engaged us for.
• Communicate with you about your engagement, including scheduling, progress updates, and certification status.
• Send relevant information about our services, standards updates, or industry news (only with your consent).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: when you submit an enquiry form or opt in to receive communications.
• Contractual necessity: when processing is required to deliver the services you have engaged us for.
• Legitimate interest: to improve our website and services, and to respond to business communications.
• Legal obligation: to comply with applicable laws and regulations.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service providers: trusted third-party providers who assist us in operating our website, conducting business, or servicing you (e.g. hosting, email, CRM), subject to confidentiality agreements.
• Certification bodies: when required as part of the ISO certification process you have engaged us for, and only with your knowledge.
• Legal requirements: when required by law, regulation, legal process, or governmental request.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is retained for up to 2 years. Engagement and certification records are retained for the duration required by applicable ISO and regulatory standards.

7. Cookies

Our website uses essential cookies required for the site to function (e.g. session management, authentication). We do not use cookies for advertising or behavioural tracking. You can control cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent at any time where processing is based on consent.
• Object to processing based on legitimate interest.
• Request data portability.

To exercise any of these rights, contact us at madhavi@odchyd.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: madhavi@odchyd.com
• Phone: +91 98661 82520 / +91 93911 47697
• WhatsApp: +91 98661 82520

ODCAPTS ISO Certifications Services
Operating as CertifyBusiness